For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email firstname.lastname@example.org or call us at 1-505-507-4621.
Items are shipped from Albuquerque, New Mexico so all orders are charged 7.0% sales tax.
Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button, or contact our customer service team with your request.
This means that all products are custom or hand-made upon order.
All items are made to order and will be shipped in 7-14 business days.
If you have an account please login first and then follow the directions below:
You may cancel an order at any time before the order ships. We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences between different States, we cannot guarantee customer service will receive your request before the order ships.
To cancel an order online:
We only ask that you include a copy of your invoice inside the return package along with the item(s) you’re returning (unworn, with original tags). Prepaid return labels are provided upon request and are required to return the item.
The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.
We recommended that you contact our customer service team (1-505-507-4621) to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.