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For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email or call us at 1-505-507-4621.

What payment methods do you accept?

  • Visa, MasterCard, American Express, Discover, JCB and Diner’s Club.

How is tax calculated in my order?

Items are shipped from Albuquerque, New Mexico so all orders are charged 7.0% sales tax.

Can I edit my order?

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button, or contact our customer service team with your request.

What does made to order mean?

This means that all products are custom or hand-made upon order.

When will my order ship?

All items are made to order and will be shipped in 7-14 business days.

How do I check my order status?

If you have an account please login first and then follow the directions below:

  • 1) When signed in to your account, click on ‘MY ACCOUNT’ at the top left hand corner of the site.
  • 2) Below several different options will appear. Click on ‘ORDERS’ to see the status of past and current orders that you have placed with us.

How do I cancel my order?

You may cancel an order at any time before the order ships. We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences between different States, we cannot guarantee customer service will receive your request before the order ships.

To cancel an order online:

  • 1) Click on ‘MY ACCOUNT’
  • 2) Click on ‘Orders’
  • 3) Select your order #
  • 4) Find your item, and click on ‘Cancel’

What do I need to include with my return?

We only ask that you include a copy of your invoice inside the return package along with the item(s) you’re returning (unworn, with original tags). Prepaid return labels are provided upon request and are required to return the item.

How long will it take to receive my refund after I shipped my return?

The return process usually takes from one to two weeks, including time of receiving the package at our warehouse to the refund back into your account. We will send out an email confirmation immediately once your return is processed.

What steps do I need to take to do an exchange?

We recommended that you contact our customer service team (1-505-507-4621) to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.